Return / Refund / Replacement Policy

Refund duration :

Within 5 to 7 working days from the day the refund is approved.

Return / Replacement Policy :

Gratitude Farms would take all corrective steps in processing the order & strives to service the products in right conditions without any damage at all times of every order placed by a customer. There are following situations may arise which may cause the action of return/replacement of product: Product(s) delivered to you do not match your order & delivered products with a damage (packaging, cassette, box opened etc).

We strongly recommend the items should be checked at the time of delivery.

Please deny any products with a damage during the delivery. In case you find any damage after unpacking the package, the same may be returned for a refund. We would ensure all claims for refund for its genuine and authenticate the same. If the company finds that is valid, we would initiate the refund to their respective bank accounts. Company has the right to deny any claim which its find not valid for claim. You may also reach us through email/toll free at any time. Email – info@gratitudefarms.co.in and Call – +91 – 63799 05594.

Please note Company will not accept or approve any claim made after 1 day from the delivery of the product. Gratitude Farms has the right to cancel the return/ refund request after the above said 1-day period.

Gratitude Farms will not tolerate any unjustified complaints regarding the quality and content of the products. Gratitude Farms has the right to pursue legal actions against you. We would like to know you would be liable for all costs incurred by the company on the same.